Order Policy

1- Immediately after payment, the order cannot be canceled.

2- If the product is not as described, we accept returns and exchanges. The buyer bears the shipping costs in both directions.

3- The product preparation and manufacturing period is 24 hours.

4- Delivery period is 4-6 days.

5- In the event of a problem with the order during the preparation stage for special orders, such as if the included fingerprint is not clear, Jehabe Store has the right to suspend the order to receive it again, provided that the work period is resumed, which is 2-4 days.

6- Jehabe Store has the right to modify the design as it deems appropriate for the product, such as if the line is not sufficient for the product area or if the fingerprint is not clear in a specific part, where Jehabe Store modifies the design without referring to the customer.

7- All Jehabe products are packaged in a distinctive packaging for free, and if the customer wants special packaging, the cost is estimated.

Payment method

In the event of receiving money: The money is received through one of the methods that will appear in the transfer confirmation when the customer places the order.

Prices

The prices shown in the store are final, but this does not prevent them from changing in special offers and discounts.

Shipping Policy

After the shipment is delivered to the shipping company, the customer will communicate with that party via the tracking number. If the customer encounters any problem, he has the right to contact Jehabe to solve his problem.

Alerts
After the order is shipped to the customer, he is not entitled to replace it or refund money in any way unless the product is not as described.
It is not possible to modify any order after the preparation is complete.
Refund or Product Change Policy
The customer is not entitled to refund money or exchange money in any way unless the product is not as described.
There are no returns on customized products.

Customer Service Policy

Jehab is committed to providing customer service as follows:

The number designated for customer service on WhatsApp 8616534174610+ or by email contact@jehabe.com
Customer service 24 hours a day, 7 days a week. Jehabe is at your service.
WhatsApp messages are received through this number and no video calls are received in order to preserve the customer’s right to record the conversation. In the event that customer service does not respond, or the problem is not resolved within a maximum period of 4 working days, the customer can contact the administration via WhatsApp via the number +8616534174610